Change Lives Make Money:
The Podcast For Online Trainers

EPISODE 456 - The 3 Step Process to Handling Refunds

When a client asks for a refund, it sucks. 


Nobody likes to talk about it. But it happens. And when it does, you need to know how to handle it.


The first time it happens you’ll start wondering if it’s something you did. Are you a bad coach? Is there something you could have done to stop it? Is there something wrong with your process?


The problem is, when you start doubting yourself like that, you’re valuing one person’s opinion over the opinions of dozens of other clients.


You’re fretting over the one person who wants a refund, and not thinking about the 20 or more other clients who actually want to be in your program.


So, on today’s Podcast I’m going to talk about how to give a refund in the most polite way possible. You’ll learn how to handle refunds in a way that won’t piss the client off, so you won’t get a bad review. And I’m going to teach you how to prevent refunds from happening in the first place. 


When you’re in business you deal with human beings, and human beings are finicky and impulsive creatures. That’s why you need to make sure there is a written agreement between you and your clients.


A written agreement will help you protect and preserve the two things you should value most as an Online Fitness Coach:  


  1. Your time and energy.
  2. Your intellectual property.

I’ve Been There. I’ve Done That. Now Learn with Me.


I know all the ins and outs of online fitness coaching. I’ve made mistakes and I’ve had successes. But I’ve never given up. That’s how I was able to open my own gym and start an online coaching business that has not only brought me success, but also benefited over 600 other online fitness coaches.


I love to share my knowledge. So, when you work with me, you learn with me.


I’m ready to help you shed those 9-5 shackles and enjoy the freedom, satisfaction, and yes, money, you’ll get from being an online fitness coach.


If you got value from this podcast and would like to work closely with me and my team to scale your fitness business and learn how to go online, go to my Instagram account @bmarkfit and DM me with the words “Change Lives.” We can start a conversation about our amazing Online Trainer Escape Plan, that allows you to make $10,000 plus a month by helping people transform their lives through health and fitness.


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While you’re here, be sure to subscribe to my podcast Change Lives Make Money: The Podcast For Online Trainers. It’s a great source for free advice and info. Rate and review too. It helps me know whether or not I’m giving you the kind of content you want and need.

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Let’s keep talking! I want to hear from you! You can contact me any time through my social media accounts or email.

Tell me about your latest successes. Ask me questions. Give me ideas for future podcasts.

I’ve always felt a successful business is built on two pillars:  Persistence and Communication.

If you’re looking for a little bit of help with your online coaching business, click here to shoot me a message 👇

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